Terms and Conditions
Standard terms and Conditions
Payment
We accept Visa, Mastercard and all debit cards. Cheques should be made out to Northern Mobility Services.
Scooter Delivery & Service
When you purchase a mobility scooter or power chair from ourselves, this does include delivery by our own mobility staff, fully assembled, tested and a demonstration of your scooter or power chair and one years warranty.
Delivery
Delivery times vary between 2 to 28 days depending on stock availability. We carry most items in stock but sometimes certain items are made to order and can take several days to deliver. If there was going to be a delay in dispatching your order we would notify you of this. If you require an item urgently or by a certain date we recommend that you contact us for stock availability. If for some reason we are unable to meet your required delivery date we will inform you of this and would await your instructions. We have a standard delivery charge of £4.95 (UK mainland) per transaction regardless of the size of your order.
Returns
If for any reason you are not satisfied with the product you have purchased from us, please return the product to us within 7 days of receipt enclosing a letter stating the reason for return. All returned goods must be received by us unused, in the original undamaged packaging and the product must not be damaged in any way. We do recommend that you use a service that requires a signature upon delivery. If you would like us to collect the goods then this would be possible. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the product to us.
Please note we cannot take returns of any bathing/toileting/incontinence aids due to cross contamination risks.
If you have any queries on returns please contact us by email enq@northern-mobility.co.uk or by post to our head office at the address below.
Northern Mobility
31 Chapeltown
Pudsey
Leeds
LS28 7RZ
VAT Exemption Information
The majority of Northern Mobility Services customers don’t have to pay VAT and as such the prices we display do not include VAT on those products that qualify for the exemption. Products that are not included in the exemption have prices displayed inclusive of VAT.
Individuals purchasing disability aids for their own personal use or charities purchasing disability aids to be made available to a disabled person are usually exempt from paying VAT, providing the exemption declaration is submitted along with your order.
Orders which are received without a declaration and we are not able to obtain one later will incur VAT charges. We charge VAT at 17.5% subject to changes in taxation.
VAT
If you wish to claim VAT exemption please state your reasons and send us evidence of your status as soon as possible.
« Back |
You Can Contact us on 0113 239 4470
|
